March 14, 2019

Weekly Focus: Space NK

Space NK is a luxury beauty retailer, with over 900 stores located across the UK and US.

They had already been using a footfall monitoring solution when they approached Axiomatic, but were unhappy with the costs associated and the complexity of their system.

Following Space NK’s initial enquiry, Axiomatic sent down a representative from both Sales and Installations to head office to meet them. It was here we discussed in more detail about Space NK’s requirements, gave demonstrations of Axiomatic’s solutions, and explored how we could help. A key factor in their requirements was that the solution had to be unobtrusive and discreet, as they didn’t want the high-end feel of their outlets to be impacted.

Following this meeting, axiomatic sent an engineer to a few of Space NK’s stores, to assess the environment and store infrastructure, and see what processes would be required. From there, Space NK commissioned a trail of one of their London Stores, using the Irisys Gazelle thermal people counting device.

The trail was deemed a success by Space NK, after which they gave the go-ahead to roll out Axiomatic’s solution across their wider estate.

In order to save on installation costs, Space NK expressed their preference to install each sensor themselves, using their own technical personnel. This was not a problem for Axiomatic; our installations department provided guidance on elements such as optimum placement of each counter, and remotely calibrated each device after it had been physically installed. This approach to self installing allows Space NK to expand their system as and when they need to, giving them the flexibility to suit their own schedule.

Axiomatic’s Support Department continues to actively monitor Space NK’s system to proactively tackle any issues, and perform continuous software updates.