Our Support team are available 5 days a week – Monday – Friday 9am – 5pm GMT
(additional out-of-hours premium support is available upon request). Our support line is 0115 8757509.
"The backup and technical support from Axiomatic is fantastic, they couldn’t be more helpful. Any small minor issues with our IT system have been quickly rectified and repaired. Since January we have bought more standard beam counters from Axiomatic due to the service provided. If we have any more people counting projects to do in the future i would have no hesitations in contacting Axiomatic."
"The backup and technical support from Axiomatic is fantastic, they couldn’t be more helpful. Any small minor issues with our IT system have been quickly rectified and repaired. Since January we have bought more standard beam counters from Axiomatic due to the service provided. If we have any more people counting projects to do in the future i would have no hesitations in contacting Axiomatic."
Philip Hardwick, Electrical Maintenance Officer – Middlesbrough Council Property Service.
Using our range of automated support tools, where people counters are networked and allow remote connectivity at each site on an on-going basis to ensure that the counters are functioning correctly and are configured to maximise accuracy.
We also provide a variety of ongoing monitoring, support and maintenance packages after your first year to keep your system working optimally.
Call us on 0115 8757508 to find out more.
Axiomatic maintain a copy of the settings. We also retain photographs of the installation, people counter view, and cable port positions. This means that in the unlikely event of failure, a cloned counter can be dispatched and installed with minimum delay.
The people counters have solid state memory so that they will retain settings in the event of a power outage.
Axiomatic’s networked service is designed to ensure that even in the event of a network failure, as long as the counters have power, the system will recover counts once the network is re-established.
Configured with our software we achieve flow accuracy of over 95% under standard flow rates. These solutions therefore provide the perfect platform for occupancy monitoring. Occupancy figures are subject to cumulative errors. Cumulative errors will be exacerbated by; increased length of monitoring period, high throughput and low dwell times.
Although we will work with you to maximise accuracy of the system installed we accept no liability for errors in occupancy counts.
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